Pas de responsable IT dans votre équipe ? La disponibilité et la rapidité d’intervention sont deux facteurs déterminants l’efficacité d’un support externe.
SUPPORT ET MAINTENANCE
Support sur site
Assistance la plus répandue.
Ce type d’assistance nécessite un déplacement et la disponibilité d’un technicien.
Elle n’est nécessaire que si elle ne peut se régler à distance.
Support à Distance (Remote)
• L’assistance téléphonique classique :
Ce type d’assistance ne peut se faire que pour résoudre de petits problèmes ou un conseil d’utilisation.
• L’assistance à distance :
Ce type d’assistance se fait en ‘prenant la main’ sur votre ordinateur. Cette méthode vous fait gagner un temps précieux car il ne faut pas attendre la disponibilité d’un technicien ni le déplacement de celui-ci. Nous utilisons plusieurs méthodes de connexion à distance mais toujours avec votre accord au préalable.
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Maintenance
La maintenance informatique consiste à intervenir sur site pour résoudre les problèmes rencontrés mais également à permettre une approche ‘Pro-Active’ en anticipant les pannes et les problèmes de tout ordre.
Il existe deux types de maintenance :
La maintenance Pro-Active : nous intervenons pour maintenir le système en état avant que les problèmes ne surviennent.
La maintenance Post-Active : nous intervenons à la demande lorsqu’un problème apparaît.
Nos contrats de maintenance
Contrat RUBIS qui, pour un prix fixe par mois, vous permet de profiter de toute l’assistance possible tant sur place qu’à distance. Si nous devons intervenir, tout est compris dans le prix.
Nous pouvons également vous proposer des contrats liés à la location de matériel. (voir infrastructure)
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He is dressed in a casual suit, and even though he is middle aged, he still looks gentlemanly and elegant.Looking at his face again, Qin Feng was even more surprised.
He glanced at Qin Feng, his face full of guilt. They all know Qin Feng s ability.No matter that Dou Longyang always maintained his previous actions, he lowered his head and played with the jade ring in his hand Haha, President Dou is still humble.
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However, Ye Linyuan s glance caught Ye Tianqi s attention.At that time, the media will have their eyes on Harumi, and if there is even the slightest mistake, it will be magnified infinitely.
Harming yourself. For example, today, Ruolan is definitely fine, but Mr.But the moment he caught it, a sharp pain followed.
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They were all dizzy and paralyzed, and even some of their bodies were black and purple.They were mostly paintings, depicting various landscapes, landscapes, and landscapes.
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Jiang Yuebai s body was filled with fire energy, and the pink mist immediately dissipated.I have been in seclusion until today, and I haven t left seclusion until now.
He only does chores when he comes out and never ventures in.We are all spiritual cultivators, and we have always helped each other and never ate alone.
I saw a piece of white flesh that seemed to have been crushed flat by force, and a large pool of yellow liquid overflowed.In response to this, Jiang Yuebai looked calm, I ve met you, let s go without incident.
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