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La disponibilité et la rapidité d’intervention sont deux facteurs
déterminants l’efficacité d’un support externe.

Assistance la plus répandue.

Ce type d’assistance nécessite un déplacement et la disponibilité d’un technicien.

Elle n’est nécessaire que si elle ne peut se régler à distance.

• L’assistance téléphonique classique :

Ce type d’assistance ne peut se faire que pour résoudre de petits problèmes ou un conseil d’utilisation.

• L’assistance à distance :

Ce type d’assistance se fait en ‘prenant la main’ sur votre ordinateur. Cette méthode vous fait gagner un temps précieux car il ne faut pas attendre la disponibilité d’un technicien ni le déplacement de celui-ci. Nous utilisons plusieurs méthodes de connexion à distance mais toujours avec votre accord au préalable.

La maintenance informatique consiste à intervenir sur site pour résoudre les problèmes rencontrés mais également à permettre une approche ‘Pro-Active’ en anticipant les pannes et les problèmes de tout ordre.

Il existe deux types de maintenance :

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Nous pouvons également vous proposer des contrats liés à la location de matériel. (voir infrastructure)

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